Frequently Asked Questions
Everything you need to know about your OVO order.
How long does shipping take?
Domestic orders typically process within 2-3 business days. Once shipped, standard delivery takes 5-7 business days, while express shipping arrives within 1-3 business days.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain exclusive collaborations and sale items are final sale.
How do I know what size to order?
Our products generally follow a standard athletic fit. We recommend checking the specific size guide located on each product page for detailed measurements in inches and centimeters.
Can I cancel or modify my order?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations. Please review your cart carefully before checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and local customs regulations.
Are your products authentic?
All items purchased through our official website or flagship retail locations are 100% authentic October's Very Own merchandise.